Current Job Vacancy at Stanbic IBTC Bank: Consultant Customer Information Idjo,Lagos
JOB ID: 6518 CONSULTANT CUSTOMER INFORMATION (IDJO,LAGOS) LOCATION: Nigeria – Lagos DIVISION: Personal and Business Banking POSITION CATEGORY: Customer Relationship Management EMPLOYMENT TYPE: Full Time – Permanent SHIFT: No REGULATORY APPROVAL:Yes Position Description
DUTIES: Customer service • Create a service-orientated environment in the banking hall. • Greet customers on arrival and direct to their appropriate point of service. • Ensure that customers waiting for assistance are attended to promptly. • Conduct regular capacity management and time-keeping exercises in the following areas: queuing for tellers and enquiries and customer waiting area for customer consultants. • Ensure that regular demonstrations are held to explain the usage of electronic banking and other remote channels. • Be alert to any irate or unhappy customers and intervene promptly. • Ensure that the correct and current merchandising is displayed. • Destroy or file obsolete merchandising. • Ensure that the correct message is displayed on the digital electric walkman. • Ensure that all writing slopes contain adequate stationery and pens. • Assist customers with cheque deposits when necessary. • Ensure that “Duty of Care” requirements are adhered to.
Maintenance of professional image • Ensure that the interlocking doors to the branch and the bullet-proof glass on the teller and enquiry counters are clean/clear of palm prints and fingerprints. • Ensure that no hand-written signs or notices are attached to the bullet-proof glass. • Ensure that no irrelevant items or date stamp impressions are attached or impressed to the bullet-proof glass. • Ensure that adequate rubbish bins are in the banking hall and that they are kept clean and emptied regularly during the day. • Ensure that the queue stanchion poles are properly aligned and in good repair. • Ensure that there is adequate lighting in the banking hall and any globes or fittings not working or damaged are replaced. • Advise the Head, Service Support of any damaged, broken or malfunctioning equipment e.g. interlocking doors and air-conditioning.
Reactive Selling • Identify cross-selling and migration opportunities and sell products/services actively. • Participate in tactical sales/ marketing activities as required.
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